Shipping Policy

Please read the Shipping and Delivery Policy below to view the detailed shipping information of your order.

 

• Shipping Fees

The actual situation of the order platform shall prevail.

 

Other potential fees such as tariffs, customs clearance fees, transportation insurance fees, remote area surcharges, fuel surcharges, etc. shall be paid by the customer.

 

• Processing and Delivery Time

The order processing and delivery time shall be subject to the actual platform.

 

• Delivery Address

We will deliver the Product(s) to the delivery address you specify in your order. We will not deliver the Product(s) to your delivery address unless there is someone present to accept and sign for them. Please note that we are unable to ship to PO Box and military addresses.

 

Please note that the shipping times noted above may not be available in the following circumstances:

(A)  If you schedule delivery at a fixed time;

(B) Where you provide incomplete or incorrect address information or fail to provide us with information that is necessary to provide you with your Product(s). Please note that we may cancel the Contract if you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information. We will not be responsible for supplying the Product(s) late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it; 

(C)  You are not at home or available at the time of delivery;

(D)  Where delays are caused by events that are outside our, or our carriers’, control (for example, extreme weather conditions, stock shortages, lockdowns, or a failure of our communication systems). In these cases, we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event. In such circumstances, you may contact us about cancelling your contract and receiving a refund for any Product(s) which you have not received if there is a substantial delay in you receiving your Product(s).